8 Dimensions of Product Quality | David Garvin
0:50
YouTubeQuality Lab
8 Dimensions of Product Quality | David Garvin
In this video you will learn 8 dimensions of quality of David Garvin. 1. Performance – How well it works 2.Features – Extra functions & options 3.Reliability – Works without failure 4.Conformance – Meets standards/specs 5.Durability – How long it lasts 6. Serviceability – Easy to repair 7. Aesthetics – Look, feel & style 8 ...
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