As a business executive, you ask your data scientists and analysts to answer a lot of different questions. Which brands of a product get the most complaints about a specific type of defect? Which ...

Mining the information in contact center calls using speech analytics can be an early warning system, before an issue escalates to negative social media. For several years speech analytics solutions ...

The worldwide text analytics market is projected to reach $29.42 billion by 2030, growing at a CAGR of 17.8% from 2021 to 2030, according to Allied Market Research. Text analytics identifies trends, ...

The quantity of digital text data has grown exponentially in recent years and will continue to grow. From social media posts to customer transactions, surveys, reviews, chats, emails and more, ...

In this episode of eSpeaks, Jennifer Margles, Director of Product Management at BMC Software, discusses the transition from traditional job scheduling to the era of the autonomous enterprise. eSpeaks’ ...

Massive volumes of unstructured data are produced every minute. It's extremely difficult to manage and analyze this data to identify what is pertinent. But with text analytics tools, businesses can ...