Microsoft expanded agentic AI across Copilot Studio and Dynamics 365, adding real-time voice and autonomous agents for ...
Taking Microsoft Teams to the next level, Intermedia’s addition of Contact Center to its existing Unified Communications integration unlocks a new standard for seamless collaboration and exceptional ...
Microsoft and ASAPP have launched advanced AI voice and autonomous agents aimed at transforming customer experience operations. Microsoft’s update brings real-time, multi-language voice agents to its ...
Microsoft didn’t treat Ignite 2025 as a routine product showcase. The event marked a turning point in how the company wants enterprises to think about customer experience (CX): not as a set of tools, ...
For today’s successful unified communications and collaboration (UCC) systems, robust contact centre (CC) functionality is now table stakes, and to take the leading collaboration application to that ...
Taking Microsoft Teams to the next level, Intermedia's addition of Contact Center to its existing Unified Communications integration unlocks a new standard for seamless collaboration and exceptional ...
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