More companies are including chat platforms in their customer care programs. From a customer standpoint, it offers immediate access and hopefully fast results. Unfortunately, there are five common ...

Live chat can deliver an exceptional customer experience, but only when implemented correctly. One upon a time, a long time ago, it was easy to reach out to a vendor to ask a knowledgeable human ...

Online customer service solution LiveChat partnered with Autopilot, an email marketing and marketing automation software, to create personalized customer journeys based on how prospects engage with ...

With business revenue proving to be a struggle during the current economic climate, providing a good customer experience bolstered by good customer service is do-or-die. Recent statistics revealed ...

Uponor North America has added a LiveChat™ feature to its website, allowing customers to connect with an Uponor Technical and Design Services representative. “Our goal with LiveChat is to offer access ...

It’s no secret that live chat is growing in importance as a customer service channel. People have gotten used to messaging with their friends and family, so it’s no wonder many want to interact with ...

Live chat apps are an increasingly popular addition to many business websites. They can be a great way to actively engage customers and connect them to sales agents while they are focused on your ...

LiveChat offers live chat and help desk software for businesses. Through a new integration with the company’s other product, ChatBot, it has released new chatbot capabilities designed to help ...

LiveChat Software is highly profitable, with a 55% profit margin. Revenue and income have grown at annualised rate of ~20% over the last 5 years, with no signs of slowing. Currently trading at ~24x ...