Calling a company and reaching a human operator-receptionist these days is about as rare as hitting the Mega-Million. The strange thing is, the companies that are the most likely to let an automated ...

BISHOP, Tx — It’s out with the old and in with the new at the Bishop Police Department (BPD). A few months ago, BPD switched over from an operator directing every call to the right department to an ...

Perhaps automated voice response phone systems should have an extra option that allows callers to listen to meditation tapes. It seems I’m not the only one that gets instantly hot-under-the-collar ...

As labor costs rise and customer expectations evolve, QSRs are increasingly adopting voice AI technology to streamline operations and improve the experience for both guests and employees. The ...

SEATTLE - Call most big companies these days - and many small ones, too - and there's a good chance you'll be greeted by a computerized voice that will give you various menu options. You know the ...

The automated phone systems and website of lender and servicer Mr. Cooper are running again following a cybersecurity incident that forced the company to lock down certain technology systems. On Oct.

In the rapidly evolving landscape of Telephone Consumer Protection Act (TCPA) litigation, recent court decisions continue to provide defendant-friendly clarity as to what technology and platforms ...

CANTON − The city has new online payment options and a new automated phone system for paying utility bills. "We recognize that customers want flexibility, accessibility, convenience and a ...

MILWAUKEE — Press 1 if you've ever been trapped in phone-system purgatory. Press 2 if you've ever yelled at an automated phone system or given up in frustration before reaching a real person. To help ...

Mobile county and city officials plan to use a new automated phone call system to warn residents of impending hazards, and even let them know about road detours or meetings. The Mobile County ...